Privacy Policy

Last updated: 14 May 2026

1. Who we are

NeptuneWare Pty LTD is an online storefront operated through NeptuneWare systems. We are committed to protecting your privacy and handling your personal information responsibly, lawfully, and transparently.

2. Information we collect

We may collect the following information when you use the store:

• Your name, surname, email address, and phone number.
• Billing and delivery address details.
• Order details, products purchased, payment status, and delivery information.
• Account login and customer profile information.
• Messages, enquiries, and support requests you send to us.
• Technical information such as browser, device, IP address, and basic usage analytics.

3. How we use your information

We use your information to:

• Process and manage your orders.
• Create and manage your customer account.
• Send order confirmations, payment updates, and customer support communication.
• Arrange fulfilment, delivery, returns, or refunds where applicable.
• Improve the store, products, customer experience, and security.
• Comply with legal, accounting, tax, and regulatory requirements.

4. Payments

Online payments are processed through secure third-party payment providers. We do not store your full card details on this website. Payment providers may process your payment information according to their own security and privacy practices.

5. Sharing of information

We only share your information where necessary, such as with:

• Payment providers for transaction processing.
• Courier, fulfilment, or delivery partners.
• Technology and hosting providers that help operate the store.
• Professional advisers, regulators, or authorities where required by law.

We do not sell your personal information to third parties.

6. Cookies and analytics

The store may use cookies and similar technologies to keep your cart active, maintain login sessions, improve performance, and understand how customers use the website. You can manage cookie preferences in your browser settings, but some store features may not work properly if cookies are disabled.

7. Data security

We take reasonable technical and organisational steps to protect your information against unauthorised access, loss, misuse, alteration, or disclosure. No online system is completely risk-free, but we work to keep customer information secure and access-controlled.

8. Data retention

We keep personal information only for as long as reasonably necessary for order management, customer support, legal compliance, accounting, tax, security, and legitimate business purposes.

9. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also object to certain processing or ask questions about how your information is handled.

10. Contact us

For privacy questions or requests, contact us at crm@neptuneware.com.